Contact us

At VELINA LORVEN V&L LLC, we believe that exceptional service begins with meaningful connection. Whether you are a seasoned collector searching for that one-of-a-kind treasure, an interior designer seeking the perfect accent piece for a client project, or a curious visitor exploring our curated collection for the first time, we are here to help. Our team is passionate about vintage and antique decorative arts, and we take pride in offering personalized, knowledgeable, and genuinely warm assistance to every person who reaches out.

We understand that purchasing vintage and antique pieces online requires trust, communication, and a human touch. That is why we have made it our mission to be accessible, responsive, and helpful at every stage of your journey — from browsing and discovery to purchase, delivery, and beyond. No question is too small, no inquiry too detailed, and no request too unique. If it matters to you, it matters to us.

How to Reach Us

We offer multiple ways to get in touch, so you can choose the method that suits you best. Whether you prefer the immediacy of a phone call, the convenience of email, or the clarity of a written message through our website, we are ready to assist you.

📞 Phone

+16199860828

Our phone lines are open during business hours, and we welcome calls from customers across the United States and around the world. When you call, you will speak directly with a knowledgeable team member who understands our collection and can answer your questions with expertise and care. We do not use automated systems or outsourced call centers — every call is answered by a real person who shares your passion for beautiful objects.

Business Hours (Mountain Time):

  • Monday – Friday: 9:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 4:00 PM

  • Sunday: Closed (but we respond to email and messages promptly)

If you reach us outside of business hours, please leave a voicemail with your name, phone number, and a brief message. We return all calls within one business day.

✉️ Email

vudinh.velinalorvenllc@gmail.com

Email is often the most convenient way to reach us, especially if you have detailed questions, need to share photographs, or require written documentation. Our email inbox is monitored throughout the day, and we respond to all inquiries within 24 hours — often much sooner.

When emailing us, please include:

  • Your full name

  • The best way to reach you (phone or email)

  • A clear description of your question or request

  • Any relevant order numbers, product names, or reference details

We treat every email with the same attention and care we would give an in-person conversation. Your questions are important to us, and we take the time to provide thorough, thoughtful responses.

🌐 Website Contact Form

Visit: velinalorven.store

Our website features a user-friendly contact form that makes it easy to get in touch directly from your browser. Simply navigate to the “Contact Us” page, fill in your name, email address, subject, and message, and click send. Your message will be routed directly to our customer service team for prompt attention.

The contact form is ideal for:

  • General inquiries about our collection

  • Product-specific questions

  • Order status and tracking

  • Returns and exchanges

  • Collaboration and partnership proposals

  • Feedback and suggestions

We read every message we receive and respond personally.

📬 Postal Mail

VELINA LORVEN V&L LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

While email and phone are the fastest ways to reach us, we are happy to receive postal correspondence. If you need to send documents, returns, or other physical items, please use the address above. We recommend sending items with tracking and insurance to ensure their safe arrival.

What We Can Help You With

Our team is equipped to assist with a wide range of inquiries. Here are some of the most common reasons our customers reach out:

Product Inquiries

  • Details and Dimensions: Need more information about a specific piece? We can provide additional measurements, material details, and condition assessments.

  • Additional Photography: Would you like to see a piece from a different angle, in natural light, or with a size reference? We are happy to take and send additional photos upon request.

  • Provenance and History: Curious about where a piece came from or its historical context? Our team has done extensive research and can share what we know.

  • Authenticity Verification: We stand behind the authenticity of every piece we sell. If you have questions about a piece’s origin, period, or maker, we are here to provide documentation and assurance.

  • Sourcing Requests: Looking for something specific that you don’t see in our current inventory? We can keep an eye out for you. Our global network allows us to source rare and unusual pieces upon request.

Order Assistance

  • Order Placement: Need help placing an order online? We can guide you through the process, answer questions about payment, or place the order on your behalf.

  • Payment Questions: Have questions about our payment methods, security, or Stripe processing? We can explain everything.

  • Shipping Inquiries: Need to know estimated delivery times, tracking information, or shipping costs? We provide real-time updates and are happy to assist.

  • Address Changes: If you need to update your shipping address after placing an order, contact us immediately and we will do our best to accommodate your request before the item ships.

  • Order Modifications: Want to add items to an existing order, change quantities, or make other adjustments? We are here to help.

Returns and Exchanges

  • Return Authorization: If you are not completely satisfied with your purchase, we will guide you through our straightforward return process. Contact us to initiate a return and receive your Return Authorization Number.

  • Exchange Requests: Prefer to exchange an item for something else? We are happy to assist with exchanges, subject to availability.

  • Damage or Defects: In the unlikely event that your item arrives damaged or with an undisclosed defect, please contact us immediately. We will work with you to resolve the issue promptly and fairly.

  • Return Shipping: We can provide return shipping labels and instructions to make the process as hassle-free as possible.

After-Sales Support

  • Care and Maintenance: Need advice on how to clean, preserve, or display your new treasure? We offer expert guidance on caring for vintage and antique materials.

  • Insurance Claims: If you need to file an insurance claim for a lost or damaged shipment, we will provide all necessary documentation and support.

  • Appraisal Assistance: While we do not offer formal appraisals, we can provide documentation and context that may be useful for insurance or valuation purposes.

  • Satisfaction Follow-Up: We want to ensure you are delighted with your purchase. We may reach out after delivery to confirm everything arrived safely and to your satisfaction.

General Questions

  • About Our Company: Want to know more about VELINA LORVEN, our history, our mission, or our team? We are happy to share.

  • Design Advice: Not sure how to incorporate a piece into your home? Our team has a keen eye for design and can offer styling suggestions and inspiration.

  • Bulk or Trade Orders: Are you a designer, retailer, or wholesaler interested in purchasing multiple pieces or establishing a trade relationship? We are open to discussing bulk orders and trade partnerships.

  • Media and Press: Are you a journalist, blogger, or influencer interested in featuring VELINA LORVEN? We welcome media inquiries and can provide high-resolution images, interviews, and more.

  • Feedback and Suggestions: We are always looking to improve. Your feedback, suggestions, and ideas help us serve you better.

Our Commitment to Response Times

We understand that when you reach out to us, you are often excited about a piece, concerned about an order, or eager for information. That is why we are committed to timely, professional responses.

Contact Method Response Time
Phone (during business hours) Immediate
Voicemail Within 1 business day
Email Within 24 hours
Website Contact Form Within 24 hours
Postal Mail Within 5 business days (after receipt)

While we strive to respond as quickly as possible, please understand that our team may occasionally experience high volumes of inquiries. We ask for your patience and assure you that every message receives our full attention.

The VELINA LORVEN Experience: What Sets Us Apart

When you contact VELINA LORVEN, you are not just reaching a customer service department — you are connecting with a team of passionate experts who genuinely care about your experience. Here is what you can expect when you get in touch with us:

Personalized Attention

We do not use scripts or generic responses. Every interaction is personalized to your specific questions and needs. We take the time to understand what you are looking for and provide tailored recommendations, information, and solutions.

Deep Expertise

Our team has extensive knowledge of vintage and antique decorative arts, including periods, styles, materials, and craftsmanship. We can answer detailed questions about the pieces in our collection, explain their historical context, and share insights that enhance your appreciation.

Genuine Enthusiasm

We love what we do, and it shows. When you speak with us, you will hear the excitement in our voices as we describe a special piece or share the story behind a treasure. Our passion is infectious, and we hope to inspire the same joy in you.

Honest Communication

We believe in transparency and integrity. If a piece has imperfections or signs of wear, we will tell you. If we do not know the answer to a question, we will say so and do our research to find out. We never misrepresent our pieces or overpromise on our capabilities.

Problem-Solving Mindset

If something goes wrong — a delayed shipment, a damaged item, a miscommunication — we do not make excuses. We take ownership, investigate thoroughly, and find a fair resolution. Your satisfaction is our priority, and we will go the extra mile to make things right.

Follow-Through

When we say we will get back to you, we do. We are organized, reliable, and committed to following through on every commitment we make. You can trust that we will not leave you waiting or wondering.

International Customers: We Speak Your Language

VELINA LORVEN proudly serves customers around the world. We understand that international shopping can raise unique questions about shipping, customs, currency, and communication. Our team is experienced in assisting international buyers and is here to make the process smooth and straightforward.

International Shipping Assistance

We can provide detailed information about international shipping rates, estimated delivery times, customs procedures, and import duties. Our team works with trusted international carriers to ensure your treasures arrive safely and on time.

Currency and Payment

All prices on our website are listed in US dollars, but we accept major international credit and debit cards through Stripe. Your card issuer will handle currency conversion automatically. If you have questions about payment or currency, we are happy to explain the process.

Time Zone Consideration

Our business hours are in Mountain Time (USA), but we make every effort to respond to international customers promptly, regardless of time zones. We understand that you may be in a different part of the world, and we are committed to accommodating your schedule.

Language Support

While our primary language is English, we can often accommodate inquiries in other languages with the help of translation tools. We are patient and clear in our communication, ensuring that nothing is lost in translation.

Frequently Asked Contact-Related Questions

What if I call and no one answers?

If our team is unavailable when you call, please leave a clear voicemail with your name, phone number, and the nature of your inquiry. We return all calls within one business day. We also encourage you to send an email or use our website contact form for a quicker written response.

Can I visit your physical location?

While our headquarters is located at 1209 MOUNTAIN ROAD PL NE STE R in Albuquerque, New Mexico, our primary operations are online. We are not currently set up for walk-in visits, as our inventory is stored and managed through a curated e-commerce model. However, we are always happy to discuss our pieces in detail and provide additional photos or information. If you are local and interested in a particular piece, please contact us to explore possibilities.

Do you offer virtual consultations?

Absolutely! We can arrange virtual consultations via video call to show you pieces in real time, discuss your design goals, and provide personalized recommendations. This is an excellent option for interior designers, collectors, and anyone who wants a more immersive shopping experience.

Can you help me find a specific piece not listed on your website?

Yes! We have a vast network of sourcing partners, and we are often able to locate specific items upon request. Contact us with details about what you are looking for — including period, style, materials, dimensions, and budget — and we will do our best to find it for you.

What if I have a problem with my order after it arrives?

Please contact us immediately if you have any concerns about your order. We are committed to resolving issues promptly and fairly. Whether it is a shipping problem, a condition concern, or simply a change of heart, we will work with you to find a satisfactory solution. Refer to our Return and Refund Policy for detailed information, but never hesitate to reach out directly for personalized assistance.

Our Promise to You

When you contact VELINA LORVEN, you are interacting with a team that values you as more than a customer — we value you as a fellow enthusiast, a partner in design, and a member of our extended family. We promise to:

  • Listen Carefully: We will take the time to understand your needs, questions, and concerns without rushing you.

  • Respond Knowledgeably: We will provide accurate, well-researched, and helpful information in every interaction.

  • Communicate Clearly: We will use plain language, avoid jargon, and ensure you understand every step of the process.

  • Be Honest and Transparent: We will tell you what you need to know, even if it is not what you want to hear.

  • Resolve Issues Fairly: We will address problems with empathy, speed, and a commitment to a positive outcome.

  • Follow Up: We will check in to ensure your satisfaction and remain available for any future questions.

Let’s Connect: We Look Forward to Hearing From You

Whether you are ready to make a purchase, have a question about a piece, or simply want to introduce yourself and share your love of vintage design, we would be delighted to hear from you. Your inquiry, no matter how small, is important to us, and we are committed to making every interaction memorable for all the right reasons.

VELINA LORVEN V&L LLC is more than a business — it is a community of people who believe in the beauty of the past, the importance of craftsmanship, and the joy of discovering something truly special. We invite you to be part of that community.

Reach Out Today

  • Phone: +16199860828

  • Email: vudinh.velinalorvenllc@gmail.com

  • Website: velinalorven.store

  • Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110

We are here, we are listening, and we are ready to help you find your next treasure.

Stay Connected Beyond the First Contact

Even after your question is answered or your order is complete, we hope to stay in touch. Follow us on social media, subscribe to our newsletter, and check our website regularly for new arrivals and exclusive offers. We love sharing design inspiration, behind-the-scenes content, and sneak peeks of upcoming collections.

By staying connected, you will be the first to know about:

  • New inventory arrivals

  • Seasonal collections and curated themes

  • Special promotions and private sales

  • Design tips and styling inspiration

  • Collector stories and featured pieces

We look forward to building a lasting relationship with you — one treasure at a time.

Final Words: Your Trust is Our Most Valuable Asset

In a world of impersonal transactions and automated responses, we believe in the power of genuine human connection. Every piece we sell has a story, and we believe that the story of your experience with us matters just as much. From your first inquiry to the moment your treasure arrives at your door and beyond, we are committed to making your journey with VELINA LORVEN exceptional.

Thank you for considering us as your source for vintage and antique treasures. We are honored to serve you, and we cannot wait to connect.

With warmest regards,

The VELINA LORVEN Team