Asked Questions (FAQ)

Welcome to the VELINA LORVEN Frequently Asked Questions page. We understand that shopping for vintage and antique treasures online can raise many questions, and we are here to provide you with clear, comprehensive answers. This FAQ page is designed to address the most common inquiries we receive from our customers, covering everything from product information and ordering to shipping, returns, and beyond.

We encourage you to read through these questions and answers carefully. If you cannot find the information you are looking for, please do not hesitate to contact our customer service team directly. We are always happy to assist you personally and ensure you have all the information you need to shop with confidence.

About VELINA LORVEN

What is VELINA LORVEN V&L LLC?

VELINA LORVEN V&L LLC is a premier online retailer specializing in curated vintage, antique, and handmade treasures from around the world. We offer an exceptional collection of baskets, mirrors, textiles, objets d’art, and decorative accessories, all carefully selected for their quality, authenticity, and design appeal. Our mission is to connect discerning collectors, interior designers, and homeowners with unique pieces that tell a story and bring beauty to any space.

Where is VELINA LORVEN located?

Our headquarters is located at:

VELINA LORVEN V&L LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

While we operate primarily online, we are proud to call Albuquerque, New Mexico, our home. The rich cultural heritage and artistic traditions of the Southwest inspire our approach to curating beautiful and meaningful objects.

When was VELINA LORVEN founded?

VELINA LORVEN was founded in 2026. While we are a relatively young company, our team brings decades of combined experience in antiques, interior design, and e-commerce. We have built our reputation on a foundation of quality, authenticity, and exceptional customer service.

What makes VELINA LORVEN different from other vintage retailers?

Several factors set us apart:

  • Expert Curation: Every piece in our collection is selected by experts who understand quality, authenticity, and design.

  • Detailed Descriptions: We provide comprehensive product information, including dimensions, materials, condition notes, and historical context.

  • High-Quality Photography: Our listings feature multiple high-resolution photographs from various angles.

  • Authenticity Guarantee: We stand behind the authenticity of every piece we sell.

  • Sustainability Commitment: We are dedicated to promoting sustainable shopping through vintage and antique treasures.

  • Exceptional Customer Service: Our team is knowledgeable, responsive, and genuinely passionate about what we do.

Do you have a physical store where I can view items?

Our primary operations are online, and we are not currently set up for walk-in visits. However, we are always happy to provide additional photographs, detailed information, and virtual consultations to help you make an informed purchase decision. If you are local to Albuquerque and interested in a particular piece, please contact us to explore possibilities.

Products and Inventory

What types of products do you sell?

VELINA LORVEN specializes in a curated collection of vintage, antique, and handmade treasures, including:

  • Vintage Baskets: African Bolga baskets, Nantucket Lightship baskets, French market baskets, Asian wedding baskets, and more

  • Antique and Vintage Mirrors: Venetian mirrors, French mirrors, sunburst mirrors, Mid-Century Modern mirrors, and more

  • Textiles and Throws: Vintage kilims, luxury throws, embroidered textiles, and more

  • Objets d’Art: Sculptural objects, antique boxes and caddies, collectibles, and decorative accessories

  • Decorative Accessories: Ceramics, glassware, furniture accents, and more

Our collection spans centuries, continents, and design movements, offering something truly special for every taste and interior.

Are all your items authentic vintage and antique?

Yes. We specialize in authentic vintage, antique, and pre-owned items. We do not sell reproductions or mass-produced replicas. Every piece in our collection has been carefully researched and verified for authenticity. Our detailed product descriptions include information about the item’s age, origin, materials, and condition, so you can purchase with confidence.

How do you determine the age and origin of your items?

Our team uses a combination of methods to authenticate and date items:

  • Marks and Signatures: Maker’s marks, stamps, labels, and signatures

  • Construction Techniques: How a piece was made can indicate its period and origin

  • Materials and Patina: The natural aging of materials provides clues

  • Provenance: Documented history of ownership

  • Comparative Analysis: Comparing pieces to known examples in museums and reference collections

We are committed to providing accurate information about every piece we sell. If we are unsure about a detail, we will clearly state that in the listing.

Do you offer custom or made-to-order items?

Yes, we offer some custom and made-to-order items, particularly in our textile collection. These items are clearly marked as “Made to Order” in the product listing and include estimated lead times. Please note that custom and made-to-order items are not eligible for return unless they arrive damaged or defective.

Can you source specific items for me?

Absolutely! We have a vast network of sourcing partners around the world, and we are often able to locate specific items upon request. If you are looking for a particular piece — whether it is a specific period, style, material, or budget — please contact us at vudinh.velinalorvenllc@gmail.com or +16199860828. We will do our best to find it for you.

How often do you add new items to your inventory?

We add new items to our collection regularly. Our inventory is constantly evolving as we discover new treasures from around the world. We recommend checking our website frequently, following us on social media, and subscribing to our newsletter to stay informed about new arrivals and exclusive offers.

Are your items in stock?

All items listed on our website are in stock and available for purchase at the time of listing. However, because we sell unique, one-of-a-kind items, inventory can change quickly. We do our best to keep our website updated in real-time. In the rare event that an item sells out before we can remove the listing, we will notify you promptly and offer a full refund or the option to select an alternative item.

Can I see additional photographs of an item?

Yes, we are happy to provide additional photographs upon request. If you would like to see a piece from a different angle, in natural light, with a size reference, or any other specific view, please contact us at vudinh.velinalorvenllc@gmail.com or +16199860828. We will do our best to accommodate your request.

Ordering and Payments

How do I place an order?

Placing an order with VELINA LORVEN is simple:

  1. Browse our collection and select the item(s) you wish to purchase

  2. Click “Add to Cart”

  3. Review your cart and proceed to checkout

  4. Enter your shipping address and contact information

  5. Select your payment method and enter your payment details

  6. Review your order and confirm your purchase

You will receive an order confirmation email immediately after placing your order.

What payment methods do you accept?

We accept:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Apple Pay

  • Google Pay

All payments are processed securely through Stripe, a PCI Level 1 compliant payment processor.

Is it safe to use my credit card on your website?

Absolutely. Our website uses HTTPS encryption, and all payment processing is handled by Stripe, which is certified as a PCI Level 1 Service Provider. This is the highest level of compliance in the payments industry. Your financial information is protected by enterprise-grade security measures, including end-to-end encryption, tokenization, and advanced fraud prevention.

Do you store my payment information?

No. We do not store credit card numbers, CVV codes, or other sensitive payment information on our servers. All payment data is handled securely by Stripe.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at vudinh.velinalorvenllc@gmail.com or +16199860828. We will do our best to accommodate your request. Please note that we cannot guarantee changes or cancellations once the order has been processed or shipped.

Will I receive a receipt?

Yes. You will receive an order confirmation email immediately after placing your order, which serves as your receipt. We also include a packing slip with your shipment for your records.

What currency are your prices in?

All prices on our website are listed in United States Dollars (USD). If you are shopping from outside the United States, your card issuer or digital wallet provider will handle currency conversion at the current exchange rate.

Do you charge sales tax?

Applicable sales tax will be calculated based on your shipping address and added to your total at checkout. We comply with all applicable tax laws and regulations in the United States and internationally.

Shipping and Delivery

How long does shipping take?

Processing takes 1-3 business days. Domestic shipping typically takes 3-7 business days, depending on the shipping method you select. International shipping takes 5-18 business days, depending on the destination country and customs processing.

How much does shipping cost?

Shipping costs are calculated at checkout based on your shipping address, the weight and dimensions of your package, and the shipping method you select. You will see the exact shipping cost before completing your purchase.

Do you offer free shipping?

Yes! From time to time, we offer free shipping promotions on qualifying orders. Free shipping promotions will be clearly advertised on our website and at checkout. Terms and conditions apply, including minimum purchase amounts and exclusions for oversized or heavy items.

Do you ship internationally?

Yes! We ship to over 190 countries worldwide. We offer international shipping through trusted carriers including USPS, UPS, FedEx, and DHL. The available shipping methods and costs will be displayed at checkout based on your destination.

Will I have to pay customs duties or import taxes?

For international orders, you may be subject to customs duties, import taxes, and other fees imposed by your country’s government. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees. We recommend checking with your local customs office before placing an international order.

Can I track my order?

Yes. You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility. You can use this information to track your package’s progress through the carrier’s website. If you do not receive a tracking number within the expected timeframe, please contact us.

What if my package is lost or damaged during shipping?

If your package is lost or damaged, please contact us immediately at vudinh.velinalorvenllc@gmail.com or +16199860828. We will work with you and the carrier to resolve the issue. If you purchased shipping insurance, you are protected against loss or damage. For detailed information, please refer to our Shipping Policy.

Do you ship to PO Boxes and APO/FPO addresses?

Yes, we are happy to ship to PO Boxes, APO (Army Post Office), and FPO (Fleet Post Office) addresses. Please note that deliveries to these addresses may take longer due to military or postal processing requirements. Tracking updates may also be limited for these destinations.

How are fragile items packaged?

Fragile items are carefully packaged using high-quality materials to ensure their safe arrival. We use a multi-step packaging process that includes:

  • Individual wrapping in bubble wrap, tissue paper, or foam padding

  • Sturdy boxes with appropriate cushioning

  • Double-boxing for particularly fragile items

  • Clear labeling with handling instructions

For extremely fragile or valuable items, we also recommend purchasing shipping insurance.

Can I combine shipping for multiple orders?

If you place multiple orders that are being shipped to the same address, we may be able to combine shipping and refund you any savings. Please contact us to request combined shipping.

Returns and Refunds

What is your return policy?

We accept returns for most items within 5 days of delivery, subject to our Refund and Return Policy. Items must be returned in their original condition and packaging. Custom and made-to-order items are not eligible for return unless they arrive damaged or defective. For detailed information, please refer to our Refund and Return Policy.

How do I initiate a return?

To initiate a return, contact us within 5 days of receiving your item at vudinh.velinalorvenllc@gmail.com or +16199860828. Please provide your full name, order number, item(s) you wish to return, and the reason for the return. We will provide you with a Return Authorization Number and return instructions.

How long do I have to return an item?

You must initiate the return process within 5 calendar days of receiving your item. We understand that 5 days is a relatively short window, but this timeframe is standard in the vintage and antique industry, where pieces are unique and may be held for other interested buyers.

Who pays for return shipping?

If you are returning an item because you changed your mind, no longer need it, or it does not meet your expectations (for reasons other than damage or defect), you are responsible for return shipping costs. If the item arrived damaged or with a defect that was not disclosed, we will cover return shipping costs.

Will I receive a full refund?

If the return is approved and the item is in its original condition, you will receive a full refund for the purchase price of the item. Original shipping costs are refundable only if the return is due to damage or defect. A restocking fee of up to 10% may apply for returns not due to damage or defect.

How long does it take to receive a refund?

Refunds are typically processed within 3-5 business days after we receive and inspect your returned item. Depending on your card issuer, it may take 5-10 business days for the refund to appear on your statement. For international orders, refunds may take longer due to banking procedures and currency conversion.

What if my item arrives damaged?

If your item arrives damaged, please contact us immediately — ideally within 24 hours of delivery — at vudinh.velinalorvenllc@gmail.com or +16199860828. Document the damage with clear photographs and retain all packaging materials. We will work with you to resolve the issue, including offering a refund, replacement, or partial refund.

Can I exchange an item?

Yes, we are happy to accommodate exchanges subject to availability. Please contact us at vudinh.velinalorvenllc@gmail.com or +16199860828 to request an exchange. You will generally be responsible for return shipping of the original item and shipping costs for the new item.

Product Care and Maintenance

How do I care for my vintage basket?

Caring for vintage baskets depends on the material and construction:

  • Wicker and Rattan: Dust regularly with a soft brush or cloth. Wipe with a slightly damp cloth for deeper cleaning. Avoid soaking, as this can weaken the fibers.

  • Bolga Baskets: These can be reshaped by lightly spraying with water and shaping by hand. Allow to dry naturally.

  • Nantucket Lightship Baskets: Dust regularly and wipe with a soft, dry cloth. Avoid moisture, which can damage the wood base and rattan.

  • General Tips: Avoid direct sunlight, which can fade natural materials. Store in a cool, dry place when not in use.

How do I care for my antique mirror?

Antique mirrors require careful handling:

  • Cleaning: Use a soft, lint-free cloth. For deeper cleaning, use a gentle glass cleaner formulated for antique mirrors. Avoid ammonia-based cleaners, which can damage the silver backing.

  • Frame Care: Dust the frame regularly. For gilt frames, use a soft brush to avoid damaging the gold leaf.

  • Display: Hang mirrors away from direct sunlight and areas of high humidity. Use appropriate hanging hardware to support the weight.

How do I care for my vintage textiles?

Textile care varies by material:

  • Wool and Cashmere: Dry clean or hand wash in cool water with mild detergent. Lay flat to dry. Avoid wringing.

  • Cotton and Linen: Machine wash cold with mild detergent. Line dry or tumble dry low. Iron while slightly damp.

  • Silk: Dry clean recommended. If washing by hand, use cool water and mild detergent. Do not wring.

  • Embroidered Textiles: Dry clean recommended to protect delicate embroidery.

How do I care for my vintage ceramics and pottery?

  • Cleaning: Dust regularly with a soft cloth. For deeper cleaning, wipe with a damp cloth and mild soap. Avoid abrasive cleaners.

  • Handling: Handle with care, especially around edges and delicate areas.

  • Display: Keep away from direct sunlight and areas of high humidity. Avoid extreme temperature changes.

Can I restore an item I purchased?

While we do not offer restoration services, we can provide advice on caring for and maintaining your pieces. If you are considering restoration, we recommend consulting a professional conservator, especially for valuable or fragile items. We can also connect you with trusted restoration professionals upon request.

Sustainability and Ethical Sourcing

What is VELINA LORVEN’s commitment to sustainability?

At VELINA LORVEN, sustainability is a core value. We are committed to promoting sustainable shopping through vintage and antique treasures. Every pre-owned piece we sell prevents additional manufacturing, reduces waste, and minimizes environmental impact. We believe that choosing vintage is one of the most impactful decisions a conscious consumer can make.

How do you source your items ethically?

We are committed to ethical sourcing practices that respect both people and the planet:

  • Fair Trade Relationships: We work with artisan cooperatives and fair trade organizations to ensure fair compensation for artisans.

  • Transparent Supply Chains: We maintain transparency in our sourcing practices.

  • Respect for Cultural Heritage: We respect the cultural heritage and intellectual property of the communities and artisans we work with.

  • Responsible Practices: We adhere to all applicable laws and regulations regarding the sourcing and sale of vintage and antique items.

Do you sell items made from endangered materials?

No. We do not sell items made from endangered materials, including ivory, coral, specific types of wood (such as rosewood or mahogany from endangered sources), or items from endangered animals. We comply with all international laws and regulations, including CITES (Convention on International Trade in Endangered Species).

What is the environmental impact of buying vintage?

Buying vintage is one of the most sustainable choices you can make as a consumer. By choosing vintage, you are:

  • Reducing Waste: Every vintage piece purchased prevents an item from ending in a landfill.

  • Lowering Carbon Footprint: Vintage items require no new manufacturing, no raw materials extraction, and no energy-intensive production processes.

  • Preserving Resources: The materials used in vintage pieces — from rare woods to natural fibers — are finite resources that we honor and preserve.

Customer Service and Support

How can I contact VELINA LORVEN?

We are here to help! You can reach us through:

  • Email: vudinh.velinalorvenllc@gmail.com

  • Phone: +16199860828

  • Website Contact Form: Submit a request through our “Contact Us” page

  • Address: 1209 MOUNTAIN ROAD PL NE STE R, ALBUQUERQUE, NM 87110

What are your customer service hours?

  • Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)

  • Saturday: 10:00 AM – 4:00 PM (Mountain Time)

  • Sunday: Closed

If you contact us outside of business hours, please leave a message or send an email. We will respond promptly during our next business day.

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours. For urgent matters, we recommend calling us directly.

Can you help me with styling advice?

Absolutely! Our team has a keen eye for design and can offer styling suggestions and inspiration. Whether you are trying to incorporate a piece into your space, need advice on arrangements, or want to explore design possibilities, we are here to help.

Do you offer virtual consultations?

Yes! We can arrange virtual consultations via video call to show you pieces in real time, discuss your design goals, and provide personalized recommendations. This is an excellent option for interior designers, collectors, and anyone who wants a more immersive shopping experience.

What if I have a problem with my order?

If you have any problem with your order — whether it is a shipping issue, a condition concern, or simply a change of heart — please contact us immediately at vudinh.velinalorvenllc@gmail.com or +16199860828. We are committed to resolving issues promptly and fairly. Your satisfaction is our priority.

Privacy and Security

Is my personal information safe?

Yes. We take your privacy and security seriously. Our website uses HTTPS encryption, and all payment processing is handled by Stripe, a PCI Level 1 compliant payment processor. We do not store your credit card numbers, CVV codes, or other sensitive payment data on our servers.

How do you use my personal information?

We use your personal information solely to:

  • Process and fulfill your orders

  • Provide order confirmations and updates

  • Communicate with you about your purchase

  • Offer customer support

  • Improve our services

We do not share your personal information with third parties except as necessary to complete your transaction (for example, sharing your shipping address with our delivery partners).

Do you share my information with third parties?

We do not sell or rent your personal information to third parties. We may share your information with trusted partners who assist us in operating our website and fulfilling orders (such as payment processors and shipping carriers). These partners are contractually obligated to protect your information and use it only for the purposes specified.

Can I opt out of marketing communications?

Yes. If you no longer wish to receive marketing communications from us, you can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly at vudinh.velinalorvenllc@gmail.com.

Can I request deletion of my data?

Yes. You have the right to request the deletion of your personal information at any time. Please contact us at vudinh.velinalorvenllc@gmail.com with your request. We will delete your information subject to any legal or business retention requirements.

Collecting and Investing

I am new to collecting vintage. Where should I start?

Great question! Here are some tips for new collectors:

  • Follow Your Passion: Collect what you love, not what you think you should collect.

  • Educate Yourself: Learn about the periods, styles, and materials that interest you.

  • Start Small: Begin with more accessible pieces and build your knowledge and collection over time.

  • Trust Your Eye: If a piece speaks to you, it is worth considering — regardless of trends or expert opinions.

  • Buy from Reputable Sources: Work with trusted dealers and platforms like VELINA LORVEN.

  • Ask Questions: Never hesitate to ask questions about a piece’s history, condition, or value.

Are vintage and antique items good investments?

While we believe the primary value of vintage and antique pieces is their beauty and historical significance, many pieces also appreciate in value over time. Factors that influence value include rarity, condition, provenance, design significance, and market trends. However, we recommend purchasing pieces primarily for their aesthetic and personal appeal rather than as an investment.

How can I tell if a piece is authentic?

Authenticating a vintage or antique piece requires knowledge and experience. Some indicators include:

  • Maker’s marks, stamps, or signatures

  • Construction techniques appropriate to the period

  • Materials that show natural aging (patina)

  • Provenance or documented history

  • Comparative analysis with known examples

If you have questions about a piece’s authenticity, we are happy to provide additional information and documentation. For high-value items, we may recommend consulting a professional appraiser or specialist.

What should I look for when buying vintage online?

When buying vintage online, consider:

  • Reputation of the Seller: Look for established, reputable sellers with positive reviews.

  • Detailed Descriptions: Listings should include comprehensive information about the piece.

  • Quality Photography: Multiple high-resolution photos from various angles are essential.

  • Condition Notes: Honest disclosure of wear, damage, or imperfections is a sign of a trustworthy seller.

  • Return Policy: Understand the seller’s return policy before purchasing.

  • Customer Service: Responsive, knowledgeable customer service is valuable.

How do I build a cohesive collection?

Building a cohesive collection takes time and thought. Some approaches include:

  • Focus on a Theme: Collect items from a specific period, style, or region.

  • Mix Periods and Styles: Combine different eras and design movements for an eclectic, collected look.

  • Consider Scale and Proportion: Think about how pieces will work together in your space.

  • Trust Your Instincts: Your collection should reflect your personal taste and style.

  • Take Your Time: Building a collection is a journey, not a race.

Miscellaneous

Do you offer gift wrapping or gift services?

Yes! We offer gift wrapping services for most items. Please contact us at vudinh.velinalorvenllc@gmail.com or +16199860828 for details and to arrange gift wrapping. We also offer personalized gift messages upon request.

Do you offer discounts for interior designers or trade professionals?

Yes, we offer trade discounts for interior designers and qualified trade professionals. Please contact us at vudinh.velinalorvenllc@gmail.com or +16199860828 to register for our trade program. We will provide you with details about trade pricing, terms, and benefits.

Can I leave a review or testimonial?

Absolutely! We welcome your feedback and value your reviews. After you receive your purchase, you will receive an invitation to leave a review. You can also email us directly with your feedback, photographs, and testimonials. We may feature your review on our website and social media with your permission.

Do you have a newsletter?

Yes! We offer a newsletter that features new arrivals, exclusive offers, design inspiration, and behind-the-scenes content. Subscribe to our newsletter on our website to stay informed.

How can I stay updated on new arrivals and promotions?

You can stay updated in several ways:

  • Subscribe to our newsletter

  • Follow us on social media

  • Check our website regularly

  • Follow our “New Arrivals” collection

What is your policy on selling items made from natural materials?

We believe in transparency regarding natural materials. Many of our items are made from natural materials such as wood, rattan, wicker, wool, cotton, and other plant or animal fibers. These materials may have natural variations, imperfections, and signs of age that are not defects but are part of the item’s character. We describe these honestly in our listings.

Do you offer price adjustments for items that go on sale?

We strive to offer competitive pricing, and our sales are designed to be fair and transparent. We do not offer price adjustments for items that go on sale after purchase. However, we do recommend signing up for our newsletter to be the first to know about upcoming sales and promotions.

What if I have a question that is not answered here?

If you have a question that is not answered in this FAQ, please do not hesitate to contact us. We are here to help, and we are always happy to provide additional information, clarification, or assistance. Reach out to us at vudinh.velinalorvenllc@gmail.com or +16199860828, and we will respond promptly.

Final Thoughts

At VELINA LORVEN, we believe that knowledge empowers you to make confident, informed decisions. This FAQ page is designed to provide you with the information you need to shop with confidence, whether you are a first-time visitor or a longtime collector.

We are committed to transparency, integrity, and exceptional customer service in every aspect of our business. If you have any questions that are not covered here, or if you would like more information about a specific item, policy, or process, please reach out. We are here to help, and we look forward to serving you.

Thank you for choosing VELINA LORVEN. We are honored to be part of your journey in discovering timeless treasures.

The VELINA LORVEN Team