Terms and Conditions

Welcome to VELINA LORVEN V&L LLC. These Terms and Conditions govern your use of our website, velinalorven.store, and your purchase of products from us. By accessing our website, browsing our collection, or making a purchase, you agree to be bound by these Terms and Conditions in their entirety. Please read them carefully before using our website or placing an order.

We at VELINA LORVEN are committed to providing you with an exceptional shopping experience built on trust, transparency, and mutual respect. These Terms and Conditions are designed to protect both you and our business, ensuring that every transaction is conducted fairly and professionally. We understand that legal language can sometimes be intimidating, but we have endeavored to make these terms as clear and accessible as possible while maintaining the necessary legal precision.

If you have any questions about these Terms and Conditions, please do not hesitate to contact us at jamienroddy@gmail.com or +84984090146. We are here to help.

1. General Terms

1.1 Acceptance of Terms

By using our website and making purchases from VELINA LORVEN V&L LLC, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, our Refund and Return Policy, and all other policies referenced herein. If you do not agree to these terms, please do not use our website or make purchases from us.

1.2 Changes to Terms

We reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

1.3 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles. Any disputes arising from these Terms and Conditions or your use of our website shall be resolved exclusively in the state or federal courts located in Bernalillo County, New Mexico.

1.4 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other policies referenced herein, constitute the entire agreement between you and VELINA LORVEN V&L LLC regarding your use of our website and your purchases from us. They supersede all prior agreements, understandings, or representations, whether written or oral.

1.5 Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.

1.6 Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions shall be effective only if in writing and signed by an authorized representative of VELINA LORVEN V&L LLC.

2. Use of Our Website

2.1 Eligibility

By using our website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts. If you are under 18, you may use our website only with the involvement and consent of a parent or legal guardian.

2.2 Account Creation

To make purchases from VELINA LORVEN, you may need to create an account on our website. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You are fully responsible for all activities that occur under your account, whether authorized by you or not. Please notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion.

2.3 Accurate Information

You agree to provide accurate, complete, and current information when creating an account, placing an order, or communicating with us. This includes your name, shipping address, billing address, phone number, email address, and payment information. We rely on the information you provide to process your orders and communicate with you. If any of your information changes, please update your account or contact us promptly.

2.4 Prohibited Activities

You agree not to engage in any of the following prohibited activities when using our website:

  • Unauthorized Access: Attempting to gain unauthorized access to our website, servers, databases, or other systems.

  • Interference: Interfering with or disrupting the operation of our website or the servers hosting it.

  • Malicious Code: Transmitting viruses, malware, ransomware, or other harmful code.

  • Fraud: Engaging in fraudulent activities, including but not limited to using false identities, providing false information, or attempting to circumvent our security measures.

  • Harassment: Harassing, threatening, or abusing our employees, contractors, or other customers.

  • Infringement: Infringing on our intellectual property rights or the intellectual property rights of others.

  • Illegal Activities: Using our website for any illegal or unlawful purpose.

2.5 Intellectual Property

All content on our website, including but not limited to text, images, photographs, graphics, logos, designs, product descriptions, and software, is the property of VELINA LORVEN V&L LLC or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works of any content on our website without our prior written consent.

2.6 User-Generated Content

If you submit reviews, comments, photographs, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media. You also grant us the right to use your name and any other information you provide in connection with such content. You represent and warrant that you own or control all rights to the content you submit and that such content does not infringe on the rights of any third party.

3. Products and Pricing

3.1 Product Descriptions

We take great care to ensure that the descriptions, photographs, and condition notes for our products are accurate and comprehensive. However, we cannot guarantee that every detail is error-free. Vintage and antique items are, by their nature, unique and may have characteristics that are difficult to capture fully in photographs or text. We encourage you to review all product information carefully and contact us with any questions before making a purchase.

3.2 Pricing

All prices on our website are listed in United States Dollars (USD). We strive to ensure that all prices are accurate and current. However, in the event of a pricing error, we reserve the right to:

  • Cancel the order and issue a full refund

  • Contact you to request confirmation of the order at the corrected price

  • Adjust the price and notify you before processing the order

3.3 Taxes

Applicable sales taxes will be calculated based on your shipping address and added to your total at checkout. You are responsible for all taxes associated with your purchase, including any import duties or customs fees for international shipments.

3.4 Availability

All items are subject to availability. While we strive to maintain accurate inventory levels on our website, occasionally an item may sell out or become unavailable after you place an order. In such cases, we will notify you promptly and offer you a full refund or the option to select an alternative item.

3.5 Reserve Rights

We reserve the right to:

  • Limit the quantity of items available for purchase

  • Refuse service to any customer

  • Cancel orders at our sole discretion

  • Correct errors in pricing, descriptions, or availability

  • Revise or discontinue product offerings at any time

3.6 Authenticity and Condition

We stand behind the authenticity and condition of every item we sell. Each piece is carefully inspected and described accurately to the best of our knowledge. However, because we specialize in vintage and antique items, we cannot guarantee perfection. Signs of age, wear, patina, and minor imperfections are to be expected and may not be considered defects. These characteristics are part of the item’s charm and history.

4. Orders and Payments

4.1 Order Acceptance

When you place an order through our website, you are making an offer to purchase the items in your cart. We reserve the right to accept or decline your offer at our sole discretion. Order acceptance is confirmed when we send you an order confirmation email. In some cases, we may require additional verification before accepting an order.

4.2 Payment Processing

We partner with Stripe, a leading payment processing platform, to securely process all payments. By placing an order, you authorize us to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees. You represent and warrant that you are authorized to use the payment method you provide.

4.3 Payment Methods

We accept:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Apple Pay

  • Google Pay

4.4 Security

Your payment information is protected by Stripe’s industry-leading security measures, including end-to-end encryption, tokenization, and PCI Level 1 compliance. We do not store your credit card numbers, CVV codes, or other sensitive payment data on our servers.

4.5 Confirmation

Upon successful processing of your payment, you will receive an order confirmation email summarizing your purchase. This email includes order details, payment amount, shipping address, and estimated delivery timeframe. Please review this confirmation carefully and contact us immediately if you notice any errors.

4.6 Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed or shipped. If your order cannot be modified or cancelled, you may return the item after receipt, subject to our Refund and Return Policy.

5. Shipping and Delivery

5.1 Shipping Methods

We offer a variety of shipping options through trusted carriers, including USPS, UPS, FedEx, and DHL. The available shipping methods and costs will be displayed at checkout based on your shipping address and the weight and dimensions of your order.

5.2 Delivery Timeframes

Estimated delivery times are provided for your convenience and are based on typical carrier delivery schedules. Please note that delivery times may vary due to factors beyond our control, including but not limited to weather conditions, carrier delays, customs inspections, and holidays. We are not responsible for delays that are outside of our control.

5.3 Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package’s progress through the carrier’s website. If you do not receive a tracking number within the expected timeframe, please contact us.

5.4 Inspection Upon Delivery

We strongly recommend that you inspect your package immediately upon delivery, preferably in the presence of the carrier. If you notice any damage to the packaging or the item itself, please document the damage with photographs and note it on the delivery receipt if possible. Contact us immediately if you suspect damage.

5.5 Customs and Duties (International Orders)

For international orders, you may be subject to customs duties, import taxes, and other fees imposed by your country’s government. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees. Customs policies vary widely by country, and we recommend that you check with your local customs office before placing an international order. We are not responsible for delays, additional fees, or confiscation of items by customs authorities.

5.6 Shipping Restrictions

We ship to most countries worldwide. However, we may be unable to ship to certain destinations due to carrier restrictions, customs regulations, or other limitations. If we are unable to ship to your location, we will notify you and cancel your order with a full refund.

5.7 Risk of Loss

All items purchased from VELINA LORVEN are delivered to the carrier for shipment FOB (Free On Board) shipping point. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. While we take great care in packaging your items to withstand the rigors of transit, we are not responsible for loss, damage, or delay once the package is in the carrier’s possession. For valuable items, we recommend selecting a shipping method that includes insurance.

6. Returns and Refunds

6.1 Return Policy

Our Refund and Return Policy is incorporated into these Terms and Conditions by reference. Please refer to that policy for detailed information on your rights and obligations regarding returns and refunds. In summary:

  • You have 5 days from receipt of your item to initiate a return

  • Items must be returned in their original condition and packaging

  • Custom and made-to-order items are not returnable

  • Return shipping costs are generally the buyer’s responsibility (except for damaged or defective items)

6.2 Right to Refuse Returns

We reserve the right to refuse returns that:

  • Are initiated after the 5-day window

  • Are returned without proper authorization

  • Are not in their original condition

  • Are damaged due to customer handling or use

  • Have been altered, repaired, or modified

  • Were sold as “final sale” or “as-is”

6.3 Restocking Fees

For returns not due to damage or defect, we reserve the right to charge a restocking fee of up to 10% of the purchase price to cover processing and handling costs.

6.4 Refund Processing

Refunds are processed through Stripe and returned to the original payment method. Depending on your card issuer, it may take 5-10 business days for the refund to appear on your statement. For international orders, refunds may take longer due to banking procedures and currency conversion.

7. Disclaimers and Limitations of Liability

7.1 As-Is and With All Faults

Unless otherwise expressly stated, all products sold by VELINA LORVEN are vintage, antique, or pre-owned items that are sold “as-is” and “with all faults.” We provide detailed descriptions and photographs to assist you in making an informed decision, but we make no warranties, express or implied, beyond those explicitly stated in our listings.

7.2 No Warranty of Specific Use

We make no warranty or representation that any product is suitable for a particular purpose, design, or application. You are responsible for ensuring that any item you purchase meets your specific needs and requirements.

7.3 Limitation of Liability

To the maximum extent permitted by law, VELINA LORVEN V&L LLC and its officers, directors, employees, agents, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use of our website

  • Your purchase of products from us

  • Any delay, loss, damage, or defect related to your order

  • Any actions, omissions, or statements made by our employees, contractors, or partners

This limitation applies regardless of the legal theory under which the claim is brought, including but not limited to breach of contract, negligence, strict liability, or tort.

7.4 Maximum Liability

In no event shall our total liability to you for all claims, damages, losses, and causes of action exceed the total purchase price paid by you for the specific item that gave rise to the claim.

7.5 Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you may have additional rights that vary by jurisdiction.

8. Indemnification

You agree to indemnify, defend, and hold harmless VELINA LORVEN V&L LLC and its officers, directors, employees, agents, affiliates, and partners from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to:

  • Your use of our website

  • Your breach of these Terms and Conditions

  • Your violation of any law or regulation

  • Your infringement of any third-party rights

  • Your purchase or use of any product sold by us

We reserve the right to assume the exclusive defense and control of any matter that is subject to indemnification by you. You agree to cooperate with us in the defense of any such claim.

9. Privacy and Data Protection

9.1 Privacy Policy

Your privacy is important to us. Our Privacy Policy is incorporated into these Terms and Conditions by reference. Please refer to that policy for detailed information on how we collect, use, and protect your personal information.

9.2 Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. We cannot guarantee the absolute security of your information.

9.3 Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. By using our website, you consent to the use of cookies in accordance with our Privacy Policy. You can control the use of cookies through your browser settings.

10. User Accounts and Security

10.1 Account Responsibilities

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized use of your account

10.2 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion, without prior notice or liability, for any reason including but not limited to:

  • Breach of these Terms and Conditions

  • Fraudulent or abusive activity

  • Failure to pay for orders

  • Misuse of our website or services

10.3 Account Deletion

You may request the deletion of your account at any time by contacting us at jamienroddy@gmail.com. Upon receipt of your request, we will delete your account and all associated personal information, subject to any legal or business retention requirements.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources. These links are provided for your convenience and do not constitute our endorsement or sponsorship of such websites, services, or resources. We are not responsible for the content, availability, or practices of any third-party websites or services. Your use of third-party websites and services is at your own risk and is subject to their respective terms and conditions.

12. Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms and Conditions resulting from any cause beyond our reasonable control, including but not limited to:

  • Acts of God (fire, flood, earthquake, hurricane, tornado)

  • War, terrorism, civil unrest, or other acts of violence

  • Government actions, laws, or regulations

  • Pandemics, epidemics, or other public health emergencies

  • Strikes, lockouts, or other labor disputes

  • Supply chain disruptions or shortages

  • Technical failures, power outages, or internet disruptions

If a force majeure event occurs, our obligations shall be suspended for the duration of the event, and we will make reasonable efforts to resume performance as soon as possible.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

We encourage you to contact us first if you have a dispute or concern regarding your order or our services. Our customer service team is dedicated to resolving issues promptly and fairly. We believe that most disputes can be resolved through open and honest communication.

13.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your purchase of products from VELINA LORVEN shall be resolved through binding arbitration, except for claims that may be brought in small claims court. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) in effect at the time of the dispute. The arbitration shall take place in Albuquerque, New Mexico, and the proceedings shall be conducted in English.

13.3 Class Action Waiver

You agree that any dispute resolution proceedings, whether through arbitration or otherwise, will be conducted solely on an individual basis and not as a class action, consolidated action, or representative action. You waive any right to participate in a class action or similar proceeding against VELINA LORVEN V&L LLC.

13.4 Exceptions

Nothing in this section shall prevent either party from seeking injunctive or other equitable relief to protect its intellectual property rights or confidential information.

14. Updates to Terms and Conditions

We reserve the right to update, modify, or revise these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We will make reasonable efforts to notify you of significant changes, but you are responsible for reviewing these Terms and Conditions periodically to stay informed.

Your continued use of our website and services following the posting of changes constitutes your acceptance of the revised Terms and Conditions. If you do not agree to the changes, you must stop using our website and services.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

VELINA LORVEN V&L LLC
1209 MOUNTAIN ROAD PL NE STE R
ALBUQUERQUE, NM 87110
United States

Email: jamienroddy@gmail.com
Phone: +84984090146
Website: velinalorven.store

Our customer service team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)

  • Saturday: 10:00 AM – 4:00 PM (Mountain Time)

  • Sunday: Closed

16. Final Provisions

16.1 English Language

These Terms and Conditions are drafted in English, which shall be the controlling language in all matters of interpretation. Any translations provided are for convenience only.

16.2 Relationship

These Terms and Conditions do not create any partnership, joint venture, agency, franchise, or employment relationship between you and VELINA LORVEN V&L LLC. You agree that you are acting as an independent purchaser and not as our agent or representative.

16.3 Survival

Any provisions of these Terms and Conditions that by their nature should survive termination or expiration shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, and dispute resolution provisions.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations under these Terms and Conditions without restriction.

16.5 Headings

The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of any provision.

Acknowledgment

By using our website, placing an order, or otherwise engaging with VELINA LORVEN V&L LLC, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. You also agree that these Terms and Conditions constitute a legally binding agreement between you and VELINA LORVEN V&L LLC.

Thank you for choosing VELINA LORVEN. We are honored to be part of your journey in discovering timeless treasures, and we look forward to serving you with the quality, integrity, and care that you deserve.

The VELINA LORVEN Team